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Meet and Assist at JKIA

Accessible Travel offers a professional Meet and Assist service at Jomo Kenyatta International Airport (JKIA) to ensure seamless airport experiences for arriving, departing, and transit passengers. Our trained representatives welcome travelers at the aircraft gate or terminal entrance, provide personalized guidance through immigration, security, and baggage procedures, and escort them to their onward transport or boarding gate.

The service is particularly designed to support persons with disabilities, medical travelers, elderly passengers, VIP guests, and families, and includes wheelchair assistance, porter support, coordination with airlines and airport authorities, and smooth curb-to-gate or gate-to-curb transfers. Our goal is to remove airport navigation stress and deliver a dignified, comfortable, and fully assisted travel experience.

Toyota Ractis with Wheelchair Ramp The Toyota Ractis with a wheelchair ramp is a compact, practical vehicle designed to make travel easier and more comfortable for wheelchair users and passengers with reduced mobility. Its low floor height and rear-entry ramp allow for smooth and safe wheelchair access without the need for lifting or complicated transfers. Inside, the Ractis offers a flexible seating layout that can accommodate a wheelchair user alongside other passengers. The wheelchair is securely positioned using safety restraints, ensuring stability and comfort throughout the journey. The vehicle’s wide rear door and gentle ramp incline make boarding and exiting simple and dignified. Ideal for hospital visits, airport transfers, city transport, and day trips, the Toyota Ractis provides a reliable and affordable accessible transport option. Its compact size allows it to navigate urban environments easily while still delivering the accessibility features needed for inclusive travel. Key Features Rear-entry wheelchair ramp for easy access Secure wheelchair restraint system Comfortable seating for additional passengers Low floor height for smooth boarding Ideal for medical transfers, city transport, and airport transfers This vehicle is part of the accessible fleet offered by Accessible Travel Kenya, helping ensure that everyone can travel safely, comfortably, and independently.

Non-emergency medical transport

Accessible Travel Kenya operates a Non-Emergency Medical Transport (NEMT) service that connects patients and persons with disabilities and chronic illnesses to essential medical appointments using wheelchair-accessible vehicles (WAVs). We schedule vehicles to ensure patients reach their appointments on time.

We handle fulfilment for Kenya Airways Ezesha for passengers with reduced mobility and Rescue by Flair and we are ready to extend our services and benefits to your clients.

Muthuri@accessibletravel.co.ke

+254724215977

KQ Ezesha powered by Accessible Travel

Accessible Travel is proud to partner with Kenya Airways (KQ) in advancing inclusive aviation through KQ Ezesha, a flagship travel program designed to remove financial and logistical barriers for Persons with Disabilities (PWDs) across the airline’s global network.

What KQ Ezesha Offers

  • Up to 18% discount on international flights and 10% on domestic flights for PWD travelers and their caregivers
  • Seamless journey support through partnerships providing accessible airport transfers, accommodation, and inclusive tour experiences by Accessible Travel Kenya
  • Specialized ground handling, onboard accessibility equipment, and trained crew to ensure dignified travel
  • A growing global ecosystem of accessible tourism partners connecting travelers to verified inclusive experiences across Africa

Through this partnership, Accessible Travel supports the end-to-end journey by providing accessible transfers, mobility-friendly travel planning, and inclusive destination experiences, ensuring that every traveler moves from airport to hotel to experience with comfort and confidence.

Together, we are unlocking the “Purple Dollar” and proving that inclusive tourism is not only a social commitment—it is a powerful driver of sustainable growth.

Learn more or join the ecosystem:
https://forms.gle/YY8j7WiF25pVzVgMA

Accessible Travel – Mobility Rental Services

accessibility for travelers, patients, and persons with mobility challenges.

Available Services

  1. Manual Wheelchair Rental – KES 1,000 per day
    A standard manual wheelchair suitable for short-term mobility needs such as hospital visits, travel, events, or temporary recovery support. Lightweight and easy to maneuver, it can be used indoors and outdoors.
  2. Electric Wheelchair Rental – KES 2,500 per day
    A powered mobility wheelchair designed for users who require greater independence and reduced physical strain. Ideal for longer outings, travel experiences, and individuals who need assisted mobility over extended distances.
  3. Retractable Ramp Hire – KES 1,500 per day
    Portable retractable ramps that enable safe access to vehicles, buildings, and raised entrances. Suitable for temporary accessibility solutions during events, travel, or home accessibility adjustments.

These services can be combined with Accessible Travel’s transport, meet-and-assist, and caregiver support services to provide a complete end-to-end accessible mobility solution.

Ready to Start Your Journey?

Whether you’re planning your first accessible trip to Kenya or you’re a seasoned traveler looking for a more reliable way to explore East Africa, we’re here to help every step of the way.
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